With any technical problems, please contact us for assistance.
+ 10 years warranty for Konox sinks and 1-for-1 replacement is only valid once within the 7 days device warranty.
+ 5 years warranty for Konox Faucets and 1-for-1 replacement is only valid once within the 7 days device warranty.
+ 24 – month warranty for accessories: kitchen hoses, pipe drain, other accessories
Products covered by warranty:
+ Manufacturing defects in materials and workmanship of the product.
+ Product is still in warranty period from the date activate the e-warranty.
+ The product serial number has been recorded on Konox’s product warranty system
The warranty is not applicable in any of the following cases:
+ Product has not activated electronic warranty.
+ The product has passed the warranty period.
+ The warranty seal is torn, broken, or modified.
+ Serial number does not exist on Konox’s e-warranty system.
+ The serial number on the product cannot be identified.
+ Warranty does not cover natural wear & tear, usage under extreme conditions.
+ Warranty does not cover damage due to improper care (accident, misuse, chemicals or negligence.
+ Warranty does not cover damage caused by acts of mouse or God such as floods, fires or earthquakes. .
+ Disassemble and repair by technicians not authorized by Konox.
+ Periodic product maintenance
+ Checking product quality
+ Checking technical of installation
+ Repairing small defects (not including device replacement). Maintenance is 6 months / 1 time
+ For customers in Hanoi, Konox products are warranted and maintained at home .
+ For other local, please send the product to Konox’s warranty center or Konox’s genuine distributors
Step 1Contact us when you need warranty or maintenance at 18007099.
Step 2Konox technicians visit the customer’s home to diagnose the type of defects.
Step 3With Light damage, Konox technician fixes the damage immediately.
Step 4With badly damaged, Konox technician bring it to the warranty center to handle.
Step 5Handing over of the product to the customer after completing the warranty
scratch lightly to get the activation code and follow the instructions on the e-warranty stamp to instant activation immediately: text KBH * space ** activation code “send to 8055
- After activating, you will receive a notification message from the operator informing that the activation was successful
- Konox will contact you to confirm your information for warranty and periodic maintenance affer all.